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Leading potential customers from Instagram

Challenge

Perfectlens is an online contact lens store that looked for a new channel to obtain more customers. They believe in influencer marketing potential, and I was in charge of the project. The primary goal of this project is to investigate the market and monitor the potential of the social media field.

Project Overview

Firstly, I researched how other companies collaborate with influencers. After collecting some reports/data, I came up with an initial idea. Here is the process at a glance.

landing page wireframe
  • STEP 01 Contact influencers in the beauty/cosmetic industry and ask about their interest in collaborating with Perfectlens.
  • STEP 02 If they are interested, provide them with free contact lenses and a unique coupon code (10% off) to share with their followers.
  • STEP 03 Influencers post the review of the contact lenses on Instagram. In the description, show the coupon code to their followers.
lightbulbNote

The commission fee for working with influencers is much higher than expected. On top of that, coordinating with influencers takes a lot of time, and it needs more human resources. I had to rethink the process to save money and time.

The New Concept

  • SOLUTION 01

    I acknowledged that we could not afford well-known influencers, and therefore, I retargeted to collaborators who can work with us on a low budget. By the meaning of low-budget, is we will send FREE contact lenses only, and No commission.

  • SOLUTION 02

    Instead of actively seeking influencers, I set up a landing page with an automated Google form to collect collaborator information. This approach saves time searching influencers, allowing them to reach out to us if they are interested.

new concept

Determining the Rules and Conditions

To ensure the quality of collaborations with Perfectlens, I established specific rules and conditions. Collaborators with a higher follower count are eligible for receiving more free contact lenses.

15k+ Followers Receive 8 box of free contacts
10k - 15k Followers Receive 6 box of free contacts
5k - 10k Followers Receive 4 box of free contacts
1k - 5k Followers Receive 2 box of free contacts
  • Having at least 1,000 followers on Instagram.
  • Living in Canada.
  • Instagram account has public settings enabled.
  • Post the experience and tag Perfectlens on Instagram
  • Agree with the Terms & Conditions.
  • More detail is on the terms and conditions.

Making a Transition Diagrams

To clarify the collaboration process, I created a transition diagram outlining the steps for both collaborators and Perfectlens.

transition diagram

Wireframing and Mockups

The single landing page serves as the entry point for collaborators, designed to provide clear information.

landing page wireframe
landing page design

Final Touch

At this stage, we noticed the potential for users to use fake accounts to receive free contacts. To address this, I implemented a verification code generator on the thanks page. Collaborators were then instructed to send the code via Instagram SMS, ensuring the authenticity of their accounts.

After thorough review by all stakeholders, I collaborated closely with the development team to launch the page!

thnaks page design

Operation Check

Confirm every steps to ensure we didn't miss anything, especially whether the Google Form collects collaborators' information properly.

collecting data by google form

Summarize

Since this project was low budget and solo work, I needed to consider the entire process should be easy and automatic. As a result, the procedure requires only a few emails between collaborators and Perfectlens. Also, within 20 days, over 100 collaborators posted their experience on Instagram and encouraged their followers to buy contact lenses from Perfectlens.

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I have a strong desire to constantly expand my knowledge and skills. If you have an interesting and challenging project that requires a motivated and enthusiastic team member, I'm ready to dive in. Don't hesitate to get in touch!